Customer Help
We are always here to assist.
Common purchase queries answered
Orders and Shipping
To change your address, simply visit this link and follow the instructions.
We do not store your credit card information on file. All payments are securely processed through our trusted payment gateway provider, Ziina, which handles your payment details with the highest level of security and encryption.
Your order may arrive in multiple packages, depending on the quantity and size of the items. We ensure that everything is carefully packed to reach you in perfect condition.
If you need to swap an item
Returns and Exchanges
Please contact our customer service team , and we’ll assist you in resolving the issue and getting the correct item sent to you as quickly as possible.
Please contact our customer service team with your order details and photos of the damaged items. We’ll work quickly to resolve the issue and arrange for a replacement or refund.
Please contact our customer service team with your details.
Yes, you can pre-order items that are sold out. Please contact our customer service team for more details on availability and the pre-order process. We’ll be happy to assist you with your request..